Keeping your account verified helps us provide a safe, fair and secure betting experience.
Why we ask for verification
We may need to verify details on your account to help protect you and ensure all account activity is genuine and responsible.
Your documents and personal details are handled securely and kept strictly confidential.
Document Type | Accepted Documents |
Proof of Identity | • Passport (full page including MRZ code) • Driving licence (front and back) • Provisional driving licence • National ID card (front and back) • Irish Passport Card (front and back) |
Proof of Address | • Driving licence • Learner Permit • Utility bill • Insurance policy • Document issued by the Revenue Commissioners • Document issued by a Department of State |
Important
Screenshots are not accepted.
Please upload clear images of the original document.
Proof of Address requirements
Two documents issued within the last 6 months are required, showing your full name and address exactly as registered on your account
A Driving Licence or Learner Permit may be used to verify both identity and address.
Verification Timelines
Once documents are uploaded, they are reviewed as quickly as possible.
Typical Review Times
Age verification: around 24 hours
Additional checks: up to 72 hours
Important: Review times can vary depending on document type, image quality and whether extra checks are required.
Important: Review times can vary depending on document type, image quality and whether extra checks are required.
What happens next?
You will receive an email once verification is complete.
If additional information is required, you will be contacted by email with further instructions.
Verification updates are provided via email or on-site notifications.
If verification cannot be completed
If the required documents are not provided, or if they cannot be verified, your account may remain restricted.
While restricted, you may be unable to:
Deposit
Withdraw
Place bets or wagers using real funds or bonus funds
Restrictions remain in place until both identity and proof of address have been successfully verified.
Timeframes and restrictions
You typically have:
Up to 72 hours to verify your identity
Up to 28 days to verify your address
Please note that weekends and public holidays may extend these timeframes.
Name changes
If you have changed your name, contact us and provide one of the following:
Marriage certificate
Change of name deed (deed poll)
Once reviewed, your account details will be updated.
Additional documents that may be requested
Document | Description |
Income Verification | In some circumstances, we may request evidence of income, such as: • Three payslips dated within the last 6 months • A completed tax return (for self-employed customers) |
Salary and Occupation Declaration | Customers may be asked to provide their salary and occupation details through an online form. |
Payment Method Verification | A screenshot, photo, or scan of a bank statement showing: • Your name • Your address • Recent deposits to your gaming account All required details must be visible on the same image or page. |