We want gambling to be enjoyable and accessible while remaining safe.
If at any point it stops feeling that way, we offer a range of Safer Gambling tools to help you stay in control, take a break, or access additional support.
Our goal is to give you the information you need to make informed choices and select the tools that feel right for you.
Important: If you would like to learn how to activate these options, please visit our Safer Gambling Portal article, where you will find a step-by-step guide.
Safer gambling tool options
You can find all the available Safer Gambling tools below. Click on any tool to access it directly.
Tool | What it does | Duration / options | Key conditions |
Deposit limits | Limits how much you can deposit | Daily, weekly, or monthly | Reductions apply immediately. Increases take 24 hours |
Gaming time reminders | Shows how long you’ve been playing | Alerts from 10 seconds up to 2 hours, or can be turned off | Once activated, alerts cannot be removed |
Product restriction | Restricts access to Casino or Sports | Until you request removal | Applied to your account on request |
Time Out | Short break from gambling | 24 hours–6 months | Cannot be cancelled once activated |
Self-exclusion | Long-term account restriction | 6 months, 1 year, 2 years, or 5 years | Irreversible during the selected period |
Cancel Withdrawal – Hide option | Removes the option to cancel withdrawals | Until you request removal | Re-activation applies after pending withdrawals are processed plus a 24-hour cooling-off period |
Stake Limits | Limits how much you can stake across Sportsbook and Casino | Daily, weekly, or monthly | Reductions apply immediately. Increases take effect after the current period resets |
Important: All Safer Gambling tools apply across all accounts within the same group. If a customer holds accounts with multiple brands, any restriction applied to one account will apply to all.
Deposit limits
What are deposit limits?
Deposit limits allow you to control how much you can deposit into your account over a selected time period.
Available timeframes (Ireland local time)
Daily: 00:00 to 00:00
Weekly: Monday 00:00 to the next Monday 00:00
Monthly: 1st of the month 00:00 to the 1st of the following month 00:00
How deposits are calculated (Applied Net)
Deposit limits use a net calculation method:
Your remaining limit decreases when you make a deposit
Your remaining limit increases when you make a withdrawal
Example:
Deposit limit set: €100
Deposit €50 → remaining limit: €50
Withdraw €100 → remaining limit: €150
Important: Deposit limits apply to your entire account, not individual payment methods.
Changing your deposit limits
Action | What happens | Notes |
Lower limit | Applies immediately | Can be done at any time |
Increase limit | 24-hour cooling-off period | Must be confirmed before taking effect |
Stake Limits
What are Stake Limits?
Stake Limits allow you to control the total amount you can stake from your account balance (excluding bonus funds) across both Sportsbook and Casino over a selected period.
Available timeframes (Ireland local time)
The following stake limit periods are available:
Daily: 00:00 to the next 00:00
Weekly: Monday 00:00 to the next Monday 00:00
Monthly: 1st of the month 00:00 to the 1st of the following month 00:00
How Stake Limits work
Stake Limits consider the amount staked on your account across Sportsbook and Casino activities. Bonus funds are not included in the calculation.
Changing your Stake Limits
Action | What happens | Notes |
Lower limit | Applies immediately | Can be changed at any time |
Increase limit | Cooling-off period applies | The increase will only take effect once the current active period has reset |
Example:
If you request an increase from a €10 weekly Stake Limit to a €10 daily Stake Limit, the increase will become effective when the current weekly period ends and resets (at 00:00 on the following Monday).
Important: Stake Limits apply across both Sportsbook and Casino activity on your account.
Understanding Time Out, Self-Exclusion, and Account Closure
Feature | Time Out | Self-Exclusion | Account closure |
Purpose | Short break | Long-term restriction | Account closure (no restriction) |
Duration | 24 hours – 6 months | 6 months – 5 years | Indefinite (can reopen) |
Account access | No access | Fully restricted | Closed until reopened |
Can be cancelled | No | No | Yes, at your request |
Reopening | Automatic | After period ends | Customer-led |
Additional protection tools
These tools are available whenever you need them.
Tool | What it helps with | Where it applies |
Bank gambling blocks | Blocks gambling-related payments | Bank accounts |
Gambling blocking software | Blocks gambling websites and apps | Devices (mobile and desktop) |