We hope you will enjoy your experience with us but if you have any complaints about our Services, you can raise this with our Customer Services Team who will assist you.
Raising a Complaint/Dispute
If you have a complaint/dispute about our services, please contact our Customer Services Team as soon as possible. You can reach them via the Message Us function on our website or by emailing resolution-ie@talksportbet.com
Escalation Process
If you're not satisfied with the initial response to your complaint, you can request to escalate your complaint as follows:
Step 2: Contact our Complaints Management Department at complaintsmanagement.ireland@talksportbet.com providing information about the matter you have raised.
Step 3: If you're still dissatisfied, your can request for this matter to be reviewed by Senior Management at the previous email address. This will be reviewed and a final response will be provided.
Please ensure you have completed steps 1 and 2 before progressing to step 3.
If you're still dissatisfied, you can refer the complaint to the Independent Betting Adjudication Service (IBAS). To do this, request a referral number from us first.
You may contact IBAS at 3 More London Riverside, London SE1 2RE, UK, e-mail: [email protected].
If you are not in agreement with our final response, and your complaint relates to our compliance with our licensing conditions you will then need to contact the Gambling Regulatory Authority of Ireland. To do this, request a referral number from us first.
Resolution Timeframe
We will provide an acknowledgment to your complaint within 24 hours and we aim to resolve all complaints within 8 weeks. If we reach a final position or cannot resolve the matter within this time, we will issue a final letter explaining your next steps.
Sports & Casino Complaints (Regulatory Information)
Sports Complaints
1.5 Sports-related complaints are provided under our Ireland licence and are regulated by the Gambling Regulatory Authority of Ireland (GRAI). If within 8 weeks we are unable to settle a sports-related dispute with you, we will issue a final response confirming our position. There is currently no external alternative dispute resolution service for commercial disputes in Ireland. This does not affect your right to seek redress through the Irish courts. Where your complaint relates to a breach of our licence obligations, you can contact the GRAI directly; the GRAI does not resolve individual customer disputes. For further information, see grai.ie.
Casino Complaints
1.6 Casino-related complaints are provided under our Gibraltar licence and are regulated by the Gibraltar Gambling Commissioner. If you are not in agreement with our final response to a casino-related complaint, you can find information on how to escalate the matter further in the Gambling Commissioner's advice to complainants. Please let us know so we can issue you with a referral number, which they will need to action your complaint.